Refund policy

All ticket sales are final. We do not give refunds if you change your plans or cannot attend, whatever the reason.

If OnlyAI Academy cancels an event, every attendee who paid online receives a full refund automatically. We email everyone who booked.

If you cannot attend, you can transfer your ticket to another person until 24 hours before the event starts. Open My tickets, choose the ticket and enter their name and email.

• The new attendee receives a new ticket by email.
• The old QR code stops working as soon as the ticket is transferred.
• A ticket that has been used at check-in cannot be transferred.

Seats are held for a short time during checkout. If your payment reaches us after your hold has ended and no seat is left, we refund the full amount automatically and email you.

Refunds go back to your original payment method and usually take 5 to 7 working days.

If something looks wrong with a payment, please contact us first so we can look into it.